Privacy Policy

At Hiline Serviced Apartments we are committed to protecting your privacy. We assure that your personal information is handled more securely based on our norms. 

As part of the Service Apartment’s Privacy policy, we protect the personal details of the guest in online medium too. 

Based on our privacy and security policy, all your data is safeguarded and not enclosed without your prior concern.  

Guest Personal Info

We collect some of the personal info of the guest such as:

-> Name, DOB, Marital status, email address, phone number, Residential address. 

-> Passport or any ID proof(Driving License, Aadhar card).

-> Card and other Payment Details 

We collect personal information to upgrade and customize our service based on your preferences.

Info is mainly collected at the time of Check-in and also through calls and enquiry submissions. 

Secured Storage

All the personal information is collected and stored with the help of softwares. The main purpose of storage is to use the details in case of any emergency. For instance, replacement of a lost key is done by verifying the collected information during check-in. 

Sharing 

We don’t share or sell any of our customer’s personal information to any third-party firms. You may still receive our offers and discount through mail. 

We may use your data for the following purposes

• Loyalty programmes
• Accounting and auditing 
• Legal dispute issues
• Police Verification / Investigation purpose
• Legal and professional Advisors

Information Collected from Site

When you use our site, we collect these personal data automatically.

– Browser Details: We collect your IP address, site navigation, duration and what type of browser you use.

– Device & Location: IMEI Number, OS versions, device model, mobile network and location while you use the site.

– Cookies: 

– Third-Party Source: We provide non personal data to some Third party like card billing and other service providers. 

Retention Period of Personal Information

Your personal data that has been obtained is retained in the form of paper or electronic. It will be retained only for a certain period of time based on our data retention policy and legal requirements.

Policy Updation 

We constantly change our Privacy policy and we update them from time to time without prior notice. We request you to check out our policies whenever you revisit our site to get to know how we use and secure your data. 

Privacy Issues

In case, if you have any questions regarding your data privacy, please contact us.

Reach out immediately  if you wish to report misuse of your personal data.